Customer Service Support Associate I

Cass Information Systems • Columbus, OH

413d

About The Position

The position is responsible for the timely and accurate resolution of internal rejects and suspends, ensuring effective communication and adherence to client procedures and standards. The role involves researching payment histories, making payment decisions, and maintaining high levels of client service and satisfaction.

Requirements

• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.
• Well-developed interpersonal skills to maximize responsiveness and facilitate solid working relationships with utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem-solving skills.

Responsibilities

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards.
• Negotiate acceptable payment arrangements with vendors as necessary.
• Clearly communicate verbally and in writing with all internal and external sources to maintain required levels of production, quality, and client satisfaction.
• Acquire, investigate, and process operations related inquiries and communicate results to the initiator, ensuring all necessary internal documentation is completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintain accurate production time sheets.
• Work overtime as requested by management.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED