Customer Service - Supply Chain

HELM AG•Houston, TX

21d

About The Position

HELM is one of the world’s leading chemical marketing companies, managing international marketing activities, global distribution, warehousing, logistics, and a range of value-added services for our partners. With a presence in over 30 countries through a network of subsidiaries and affiliates, HELM operates across all major markets, offering a truly international and diverse working environment. We are currently seeking a temp to hire Customer Service – Supply Chain to join our motivated and agile team in the Americas region. Main Tasks and Responsibilities:

Requirements

Associate’s degree in any field plus at least three years work experience in the logistics field.
Excel
Word
Outlook
Salesforce

Nice To Haves

Experienced with SAP a plus

Responsibilities

Logistics for the allocated products
Warehouse management for the allocated products
All administrative functions (customer service, administrative support) for the allocated products
Imports (scheduling and tracking moves from port to destination and handling all import documents)
following up on incoming overseas shipments
Booking and tracking truck moves for the allocated products
Booking and tracking railcar moves for the allocated products
Answer any questions from internal and external contacts regarding status of shipments
Handle all warehouse issues
Find new warehouses and tanks for the allocated products when necessary
Negotiate and define rates with warehouses and tank terminals
Creating and sending survey instructions
Negotiate freight rates with carriers and railcar companies. This includes initial negotiation as well as continuous optimization of rates
Process freight and warehouse expenses
Document all specific customer requirements in the system (delivery instructions, delivery times, etc.)
Investigate and solve all logistics issues
Manage, administer and process claims relating to the allocated products (if necessary in cooperation with the product manager)
Document price agreements with carriers and warehouses
Assisting product manager with inventory control, updating and managing the respective inventory lists
Entering purchase and sales orders and sending them to the respective contacts
Administer all purchase and sales orders in SAP
Invoice outgoing sales immediately after shipment has been effected
Process credit and debit notes to suppliers and customers, when necessary
Process supplier invoices, debit notes, etc.
Creating CofA’s for outgoing shipments and sending them to the customers
Prepare and distribute documentation for outgoing shipments
Document and archived documentation for incoming shipments
Covering phones when necessary, along with other colleagues that share this responsibility
Following up on unpaid overdue invoices with customers
Process credit and debit notes to suppliers and customers, when necessary
Process supplier invoices, debit notes, etc.
Creating CofA’s for outgoing shipments and sending them to the customers
Prepare and distribute documentation for outgoing shipments
Document and archived documentation for incoming shipments
Covering phones when necessary, along with other colleagues that share this responsibility
Following up on unpaid overdue invoices with customers