Customer Service & Supply Chain Lead

Howmet Aerospace • Branford, CT

259d • $110,000 - $125,000 • Remote

About The Position

Howmet Aerospace - Branford, CT is growing their team and sharpening their skills. The Company's primary business focuses on jet engine components necessary for mission-critical performance and efficiency in aerospace and defense applications. Howmet Aerospace is transforming the next phase of more fuel-efficient and quieter aerospace engines. This position acts as a customer service advocate, both as primary plant contact for customer specific issues and primary customer contact for plant specific issues. Key responsibilities include purchase order management, quotation management, forecast maintenance and coordination/resolution of open items associated with his/her account portfolio. The negotiation of commercial issues, as well as the formulation, maintenance and communication of key customer projects internally and externally is an important facet of this position. The Plant Sales Representative must also strive to attain and enhance customer relationships.

Requirements

• BS degree from an accredited institution.
• Minimum 3 years' experience in customer service, sales, or production control/planning role.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Nice To Haves

• Experience in aerospace working in a sales, marketing, or customer relations capacity.
• BS Degree in Business Administration, Marketing, or Management from an accredited institution.
• Highly proficient with Microsoft Office applications including Excel, Word, and PowerPoint, MS Access. PowerBI knowledge desired.
• Effective oral and written communication skills.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Mastery of basic cost and math skills applicable to commercial transactions.
• Mechanical aptitude.
• Self-starting, detail-oriented person capable of planning and managing a portfolio of customer projects.
• Strong interpersonal and negotiation skills.
• Ability to quickly form productive relationships to 'get things done' both internally and externally.

Responsibilities

• Owner of customer portfolio.
• Manages tooling forecast for assigned customer portfolio to ensure monthly targets are met.
• Negotiate commercial issues that may arise.
• Purchase Order Management: ensure customer POs are issued, assist quality and engineering with BOM issues, and make sure POs are booked in a timely matter.
• Manage Account Receivable balances, including following up on outstanding AR, coordination with Finance Department, and pull-on Account Management team to assist with lagging issues.
• Maintain and enhance customer relationships.
• Fields and promptly responds to inquiries from customers regarding status of key projects, open orders, and any unresolved issues.
• Quotation management: coordinates internal review of customer quotations and new business proposals.
• Coordinates customer visitations and develops detailed agendas for meetings.
• Collaborates with plant engineering to provide cost models and detailed program background in support of long-term contract proposals/negotiations.
• Prepares three-year Long-Range Plan utilizing baseline data provided by Commercial Sales and individual customers.
• Participates/assists in business plan and budget preparations with Finance and Plant Management.
• Responsible for the management of one Production Planner.

Benefits

• Base salary of $110,000 to $125,000, depending on experience.
• Full benefits package—medical, dental, and vision —starting day one.
• 401(k) with immediate vesting and employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree