Customer Service Supervisor - Lima

Kirby Risk • Lima, OH

3d

About The Position

Customer Service Supervisor – Electrical Supply
Lima, OH
Are you the kind of leader who thrives in a fast‑paced environment, enjoys coaching teams, and loves finding solutions for customers? Do you take pride in great service and helping others succeed along the way?

If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Supervisors play a vital role in leading the frontline customer experience.
What You’ll Do as a Customer Service Supervisor
In this multi-faceted role, you’ll be the go-to leader—supporting your team, solving challenges, and setting the standard for exceptional service at Kiry Risk.

Requirements

• High School Diploma/GED or 2+ years relevant College Coursework
• 5+ years of relevant work experience in wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office
• Ability to push, pull, carry, lift up to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• Ability to adjust focus, close vision, discern parts numbers, and signage
• Occasional travel required

Nice To Haves

• Forklift experience a plus

Responsibilities

• Foster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employees
• Monitor branch scheduling to ensure adequate staffing for daily operations
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Guide new hire onboarding, assimilation into the company and branch culture
• Proactively resolve customer issues to maintain customer satisfaction, retention, and positive long-term relationships
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment

Benefits

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED