Customer Service Supervisor - Niles

Youngstown Area Goodwill Industries • Niles, OH

3d • Onsite

About The Position

We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Niles, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.

Requirements

• Proven leadership skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Ability to stand for extended periods and lift up to 20 pounds.
• Reliable with a strong commitment to punctuality and consistent attendance.
• No criminal background that would be incompatible with a retail environment (background check required).
• Proficiency in basic math and cash handling.

Nice To Haves

• Previous supervisory experience in retail or customer service is preferred but not required.

Responsibilities

• Supervise and train customer service representatives to ensure excellent service standards.
• Handle customer inquiries, complaints, and escalations with professionalism and empathy.
• Oversee cash register operations, including transaction accuracy and cash handling procedures.
• Maintain a clean, organized, and welcoming sales floor and checkout area.
• Assist with scheduling and coordinating staff to meet store needs.
• Collaborate with management to achieve sales and operational goals.
• Ensure compliance with store policies and safety standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed