Customer Service Supervisor - In Office or Hybrid

Auxiant • Cedar Rapids, IA

just now • Hybrid

About The Position

Be part of a growing and prospering company as an Customer Service Supervisor. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:
Supervise a team of customer service members to maintain the service and productivity levels of standards.

Requirements

• Medical Terminology
• Previous experience in customer service call center
• Previous experience in leadership roles
• Proficient use of Microsoft Word, Excel, and Internet
• Excellent written/verbal communication skills
• College education and 2-4 years related experience; or equivalent combination of education and experience.

Responsibilities

• Supervise Customer Service staff
• Hire necessary staff force, prepare annual reviews, coordinate vacation schedules, evaluate and discipline staff
• Monitoring call hold time, production, and data entry
• Assist staff members with questions regarding interpretation of plan design and language, client, participant and provider questions
• Assist in random audits of staff calls
• Assist Team Lead with complicated issues
• Assist in the phone line queue as needed
• Handle projects that relate to the team
• Coordinate projects including setting up the phone queue systems and upcoming projects as needed
• Prepare, coordinate and revise procedures as needed
• Role model for employees
• Recognize and reward employee performance/results
• Other duties as assigned or appropriate

Benefits

• Medical
• Dental
• Vision
• Flexible Spending
• Gym Membership Reimbursement
• Life Insurance
• LTD
• STD
• 401K
• 3 weeks vacation
• 9 paid holidays
• casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree