Supervisor Customer Service

Golden Artist Colors Inc•New Berlin, NY

3d•Onsite

About The Position

Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts. Golden Artist Colors is seeking a: ---------------------------------------- Position Title: Customer Service Supervisor Department: Sales / Customer Service Supervisor: S.I.O.P Director Location: New Berlin

Requirements

2 year degree in business administration, operations management, logistics, or other related functions
5-7 years
1-3 years in a leadership role with supervisory responsibilities
5-7 years of office experience in a manufacturing environment

Responsibilities

The Customer Service Supervisor manages the Customer Service department’s operations and ensure that activities are completed in a professional, timely and efficient manner.
Lead, motivate, and continuously train department personnel to ensure compliance with established procedures.
Maintain and regularly review Standard Operating Procedures and departmental performance metrics to stimulate continuous learning.
Conduct regular performance reviews with a participatory mindset designed to create and sustain a team focused effort.

Benefits

Employee Stock Ownership Plan (ESOP).
Medical and Dental Insurance
401(k) with Employer match
No-cost Life Insurance and Long-Term Disability Benefits
Paid Holidays and Time Off
Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
Wellness Reimbursement Program
Continuing Education Reimbursement
Child Care Reimbursement
Paid Community Service Hours
Employee Discount on Product
Employee assistance program
Referral Bonus program