Customer Service Supervisor - Calcutta
About The Position
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Calcutta, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Requirements
- Proven leadership skills with the ability to motivate and guide a team.
- Excellent interpersonal and communication skills.
- Ability to stand for extended periods and lift up to 20 pounds.
- Reliable with a strong commitment to punctuality and consistent attendance.
- No criminal background that would be incompatible with a retail environment (background check required).
- Proficiency in basic math and cash handling.
Nice To Haves
- Previous supervisory experience in retail or customer service is preferred but not required.
Responsibilities
- Supervise and train customer service representatives to ensure excellent service standards.
- Handle customer inquiries, complaints, and escalations with professionalism and empathy.
- Oversee cash register operations, including transaction accuracy and cash handling procedures.
- Maintain a clean, organized, and welcoming sales floor and checkout area.
- Assist with scheduling and coordinating staff to meet store needs.
- Collaborate with management to achieve sales and operational goals.
- Ensure compliance with store policies and safety standards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
