Customer Service Supervisor- SEA Airport

PrimeFlight Aviation Services•Seatac, WA

5d•Onsite

About The Position

The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee check-in and boarding, resolve issues, enforce airline policies, and promote excellence through training and collaboration across airport operations. WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE SUPERVISOR Oversee the daily operations of the customer service team to ensure high-quality passenger assistance Monitor and evaluate the performance of customer service agents, providing feedback and coaching Address and resolve escalated customer complaints and issues effectively Train and mentor customer service staff in best practices and airport-specific procedures Ensure team adherence to airline and airport policies, procedures, and service standards Facilitate effective communication between customer service agents and other airport department Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale

Requirements

18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
5 years of customer service experience
2 years of Customer Service Lead
Knowledge of the Aviation Industry
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
Monitor and evaluate the performance of customer service agents, providing feedback and coaching
Address and resolve escalated customer complaints and issues effectively
Train and mentor customer service staff in best practices and airport-specific procedures
Ensure team adherence to airline and airport policies, procedures, and service standards
Facilitate effective communication between customer service agents and other airport department
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management