Customer Service Supervisor - Treasury Services

EXL Talent Acquisition Team

87d

About The Position

We are seeking a dedicated and experienced Customer Service Inbound Call Center Supervisor to lead our remote team of customer service representatives in the Treasury Services department. In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Treasury Services and a commitment to fostering a positive work environment.

Requirements

• Experience in customer service management.
• Strong leadership skills.
• Deep understanding of Treasury Services.

Nice To Haves

• Experience mentoring and managing 100% remote financial services inbound call center teams.

Responsibilities

• Oversee a team of up to 18 call center representatives.
• Ensure high-quality service delivery.
• Ensure compliance with industry standards.
• Foster a positive work environment.

What This Job Offers

• Career Level: Manager
• Number of Employees: 5,001-10,000 employees