Customer Service Supervisor - TPA Team
About The Position
CUSTOMER SERVICE SUPERVISOR - TPA TEAM (Full Time, Hourly, Non-Exempt) Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! About Continental General: The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions. Position Overview: We are looking for a full-time Customer Service Supervisor who will be responsible for supervising and coordinating the day-to-day activities of customer service staff, including assigning work, monitoring performance, and providing coaching and training. Oversees service quality, internal controls, and compliance with company policies and regulatory requirements while identifying operational issues and implementing effective solutions. Analyzes performance metrics and contributes to staffing, development, and process improvement decisions.
Requirements
- Associate's degree or equivalent.
- 4 to 6 years of related experience.
- Exhibits leadership qualities.
- Hands on, working supervisor.
- Relies on experience to accomplish goals.
- Implements policy under the direction of higher-level management.
Nice To Haves
- Insurance industry background is preferred.
Responsibilities
- Responsible for coordinating and supervising the day-to-day activities of customer service employees.
- Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.
- Maintains extensive knowledge of and ensures appropriate application of regulations, department guidelines, policies and procedures and understanding of business and organization.
- Ensures compliance with company and regulatory guidelines.
- Oversees internal controls to ensure accuracy, timeliness and quality of work.
- Makes recommendations to improve processes and procedures.
- Requests or generates and analyzes management reports to track and assess unit performance, process flow, customer satisfaction and other business metrics.
- Performs other duties as assigned.
Benefits
- Competitive Salary & Target Bonus Program
- Retirement Savings – 401(k) with a company match
- Comprehensive Medical insurance through BlueCross BlueShield of Texas.
- Company-paid dental, vision, short-term & long-term disability, and life insurance.
- Work-Life Balance – This role offers 20+ days of PTO, 10 paid holidays, and paid volunteer time off.
- Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
