Customer Service Supervisor, Patient Billing Customer Service, Shift: Day, 40hrs

Berkshire Health Systems • Pittsfield, MA

318d

About The Position

This role oversees program staff performing customer service support for consumers with self-pay patient balances. Provides efficient and accurate support relating to insurance, coding, registration, financial assistance, and other billing related issues to resolve patient financial responsibility. This role leads the CSR team by managing daily work processes, addressing staff issues, serving as a content expert, hiring and training new staff, providing ongoing education for existing staff, and setting a positive example for those working with them by exemplifying organizational policies and ensuring team members adhere to all standards and guidelines.

Requirements

• Three years of experience in a hospital or medical business office setting with extensive experience in health insurance.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to handle stressful situations calmly and rationally.
• Strong investigative skills to identify root causes of patient concerns.
• Demonstrated ability to use discretion, make sound decisions, display integrity, and maintain confidentiality.
• Proficient in MS Office and modern communication tools for teams (e.g. MS Teams).

Nice To Haves

• Prior experience as a supervisor or training coordinator preferred.
• Associate's degree preferred.

Responsibilities

• Oversee program staff performing customer service support for consumers with self-pay patient balances.
• Provide efficient and accurate support relating to insurance, coding, registration, financial assistance, and other billing related issues.
• Manage daily work processes and address staff issues.
• Serve as a content expert and provide ongoing education for existing staff.
• Hire and train new staff.
• Set a positive example for team members by exemplifying organizational policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Associate degree