Customer Service Supervisor - Corrugated

SOUTHERN CHAMPION TRAY LLC•Fairfield, OH

9d•Onsite

About The Position

As a Corrugated Customer Support Supervisor, you are the voice of the customer and the heartbeat of the new item and order process for the Fairfield operation. You will serve as a Subject Matter Expert (SME) for our custom and stock corrugated packaging, managing the entire lifecycle of customer orders from concept through delivery. This role requires a blend of strong business acumen, industry knowledge, and a "servant-hearted" approach to collaboration, ensuring every customer interaction is effortless and distinctive.

Requirements

High School Diploma or GED required. A Bachelor’s degree in business, Supply Chain, or a related field is strongly preferred.
Minimum of 5+ years of experience in a Account Management or similar customer-facing role.
Experience in corrugated packaging, print production, or the paper conversion industry, is highly valued.
Advanced proficiency in Microsoft Office (Excel, Word, Outlook) is required.
Must have the ability to read and understand complex documents, letters, etc. and write legibly in English.
Must be able to understand and speak clearly, and communicate in English.
Must have the ability to add, subtract, multiply, and divide both fractions and decimals, solve equations, read measurements. Use formulas to calculate and analyze data.
While performing the duties of this job, regularly required to walk, stand, use hands to finger, handle or feel objects, reach with arms and hands.
Ability to lift/move up to 25 pounds.
A person must be able to perform these functions for a minimum of 8 hours straight (with any applicable breaks during day) on a regular basis. The physical demands described here are representative of those that must be met by a Team member successfully performing the essential functions of this job.

Nice To Haves

Progressive experience in Customer Service including team leadership.
Experience with ERP or MRP software (specifically Radius® or similar manufacturing systems) is a major plus for entering complex orders and tracking production.
Adaptability: Demonstrates a "bias for action"—able to pivot quickly when production schedules change or urgent customer issues arise, maintaining a solution-oriented mindset