Customer Service Supervisor/Coordinator

Holiday Barn Pet Resorts • Richmond, VA

20h • Onsite

About The Position

The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our Customer Experience Coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments.

Requirements

• 2 years work experience in the customer service field
• High School diploma
• Prior supervisory experience leading a team
• Data entry skills and proficiency with Windows applications
• Strong leadership skills
• Strong communication skills
• Basic pet knowledge
• Candidates must be willing to work weekends and major holidays.
• Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays.

Responsibilities

• Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
• Training and mentoring of new pack members
• The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
• Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
• Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts.

Benefits

• competitive compensation
• access to company sponsored health benefits
• personal leave time
• ability to grow within a company that insists on high values for our customers and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED