Customer Service Student Assistant

CSUF•Fullerton, CA

9h•$17 - $24

About The Position

About the office of Outreach, Recruitment, and Orientation: The Department of Outreach, Recruitment, and Orientation at California State University, Fullerton is committed to guiding prospective students and their families through the information-seeking and enrollment process for both the California State University system and Cal State Fullerton. We provide essential in-person and virtual tailored support services to facilitate a seamless transition to college, including admissions requirements, CSU application workshops, campus tours, and new student orientation. Our personalized assistance aims to promote access to higher education, foster a diverse and inclusive community, and provide a foundation for student success. About the Customer Service Student Assistant Position: The Customer Service Student Assistant plays a key role in supporting the daily operations and orientation sessions that welcome new Titans to Cal State Fullerton. This position provides hands-on assistance with Orientation sessions, including event check-in, preparation, and attendee support. Customer Service Student Assistant helps new students navigate the VisualZen Orientation platform, provides accurate information about CSUF and ORO programs, and ensures a positive and inclusive experience for all participants. In addition to event support, this role involves general office responsibilities, including communications, assisting with projects, and maintaining professionalism in a fast-paced, team-oriented environment. Overall, this position offers an opportunity to develop leadership and customer service skills while serving as a positive representative of the ORO department and Cal State Fullerton.

Requirements

Matriculated CSUF undergraduate student enrolled in a full-time academic degree program
Enrolled in 5 units or less during the summer term. Students enrolled in more than 5 units during the summer will be automatically ineligible for the Orientation Leader position
GPA of 2.5 or greater during the Spring 2025 semester
Good judicial standing with the Office of Student Conduct
Able to attend all required dates listed above
Passion for fostering a team atmosphere and peer success
Strong values for Diversity, Equity, & Inclusion
Ability to communicate effectively and resolve conflict
Ability to meet deadlines, work in a fast-paced environment, problem-solve creatively, collaborate with other student leaders and professional staff
Be able to communicate and interact positively and effectively with staff, students, and supporters in all aspects including emails, phone calls, and in-person scenarios.
Possess sound judgement and strong organizational skills
Possess the ability to function autonomously
Be able to accurately type at least 40 words per minute
Be familiar with Microsoft applications such as Word, Excel, Teams, Outlook; Google applications such as Drive, Sheets, Docs; be familiar with data entry, calendaring, filing and telephone reception
Have served at least one previous summer as an Orientation Leader at CSUF
Ability to learn and perform assigned work
Follow oral instructions
Work cooperatively with faculty, staff, and other students
Communicate effectively with all levels
Read and write English at a level appropriate to the position.

Responsibilities

Assist with daily operations of Outreach, Recruitment, and Orientation
Assist with event check-in, session preparation, late check-in, and other event needs during Orientation sessions
Assist new students with signing up and navigating their Orientation reservation and Orientation Checklist through VisualZen platform
Assist staff and students by providing accurate information regarding Orientation and CSUF by using sound judgement to make appropriate referrals
Be familiar with the programs, services, policies, and procedures of ORO
Make effective use of work time and work successfully in an open office environment and at events
Serve as a communication link and department representative between students, staff, and visitors
Take initiative in suggesting and assisting with projects that might contribute to improving operations and procedures
Keep all matters confidential to ORO staff
Support all Orientation customer service operations including but not limited to emails, phone calls, internal and external communications, and event attendee support
Maintain professionalism and quality when handling Orientation events supplies and technology
Assist Staff with responding appropriately to questions, requests, and concerns of current, admitted and prospective students and supporters
Be receptive and sensitive to students and supporters when approached for assistance
Refer problems or potential problems to a supervisor
Be reliable, punctual, responsible, flexible, a team player, and demonstrate strong communication skills
Uphold values of Diversity, Equity, and Inclusion
Serve as a positive and professional representative of Outreach, Recruitment, and Orientation, and Cal State Fullerton
Staff Summer Orientation 2026
Staff Welcome Week 2026
Staff Spring Orientation 2027
Staff Spring Welcome 2027
Attend all scheduled training days, session prep days, session days, and other team meetings
Collaborate effectively with other ORO student staff and professional staff
Adhere to all student staff expectations as outlined in the ORO student handbook
Complete and adhere to all required trainings required by the University
Other duties as assigned.