Customer Service Specialists

Averhealth•Boise, ID

35d•$18 - $20

About The Position

At Averhealth, our mission is to reclaim lives, unite families, and strengthen communities by creating and providing the smartest, most innovative solutions for substance use disorder treatment and recovery. We seamlessly integrate every element of our clients’ testing needs including collections, laboratory services, results reporting, and every step in between. By joining Averhealth, you will become part of a friendly and fast-growing organization with an important purpose. Averhealth has a direct impact on someone’s road to recovery. SUMMARY Averhealth is seeking a people-focused Customer Service Specialist, located in Mountain or Pacific Time Zones. This position is ideal for someone who enjoys helping others, solving problems, and working in a fast-paced environment. You will be the first point of contact for our customers, handling inquiries via phone and email, and ensuring a positive experience with every interaction.

Requirements

Strong interpersonal and communication skills, including written and verbal.
Experience with help desk software (i.e. Freshdesk, Zendesk).
Working knowledge of Microsoft Office.
Ability to thrive in a fast-paced, customer-focused environment.
Ability to troubleshoot and problem-solve independently.
Customer-oriented with a positive attitude and a desire to help.
HS Diploma.
Minimum one year experience in customer facing position.

Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner.
Resolve issues by identifying problems, troubleshooting, and providing effective solutions.
Use ticketing systems to manage and track customer interactions.
Maintain a customer-first mindset, ensuring satisfaction and support throughout the customer journey.
Collaborate with internal teams to escalate complex issues.
Obtain a working knowledge of our proprietary software, Aversys, to resolve customer inquiries.