Customer Service Specialist

Direct Interactions • Seattle, WA

399d • Remote

About The Position

Direct Interactions is seeking compassionate and skilled contact center professionals to join their remote team. The role focuses on providing outstanding service to customers, particularly in navigating unemployment insurance claims. The company values social responsibility and offers flexible scheduling to support work-life balance, making it an ideal opportunity for individuals looking to make a meaningful impact while working from home.

Requirements

• Ohio residence preferred.
• Must be a self-starter.
• Must demonstrate a passion for providing outstanding service.
• Must maintain composure across a variety of customer and peer interactions.
• Experience working in a team environment (i.e., cooperating with co-workers, joint problem solving, etc.).
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting.
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch.
• Ability to remain calm under pressure in a fast-paced contact center environment.
• Ability to remain calm while taking back-to-back calls.
• Ability to show empathy for those that may be frustrated or anxious.
• Ability to pay attention to detail and multitask while navigating through multiple programs and information.
• Ability to use a computer quickly and accurately.
• Must possess the ability to remain poised in high-stress situations.
• Must be willing to conquer goals and challenges.
• Must type at least 30 WPM.
• Ability to be flexible and handle changes efficiently.
• Must be proficient in Excel, Word, and Outlook Office products.

Responsibilities

• Process, navigate, and research unemployment insurance claims.
• Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation.
• Research information in databases to resolve complex customer issues.
• Maintain composure in escalated situations.

Benefits

• 100% remote work opportunities.
• Flexible scheduling to maintain work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED