Customer Service Specialist

Lee County, FL • Fort Myers, FL

78d

About The Position

We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our team. Under the general supervision of the Utilities Customer Service Supervisor (Call Center and/or Cashier), this position is responsible for delivering high-quality customer service via phone, email, in-person, and written correspondence. You will handle a variety of customer account activities, including billing, account maintenance, service requests, and payment processing. This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work with sensitive and confidential information.

Requirements

• High School diploma or GED required.
• One (1) year of experience in a fast-paced, professional customer service environment.
• Valid driver's license with a clean driving record is preferred.

Nice To Haves

• Spanish language proficiency is a plus.

Responsibilities

• Provide courteous and professional assistance to customers via phone, email, or in person.
• Maintain accurate utility account records and respond to customer inquiries.
• Review and process New Account Applications, Transfers, and Disconnection Requests.
• Generate reports and process service work completed by Meter Services.
• Schedule and close service orders, including disconnections for non-payment.
• Apply policies and procedures in interactions with customers, developers, homeowners, engineers, architects, and other utilities.
• Ensure clear and effective communication in all forms (verbal and written).
• Maintain confidentiality and exercise discretion with customer information.
• Collect, post, and reconcile daily utility payments (cash, checks, debit/credit cards).
• Issue receipts and balance cash drawers at the end of each business day.
• Assist customers at the lobby counter, by phone, and via email.
• Process incoming correspondence, applications, transfers, and past due collections.
• Respond to Public Records Requests in accordance with established procedures.
• Verify transaction accuracy through system controls and supervisor audits.

Benefits

• Strong verbal and written communication skills, including proofreading.
• Proficient in Microsoft Office Suite, internet navigation, and industry-specific software.
• Strong math skills and attention to detail.
• Ability to interpret and apply departmental policies and procedures.
• Capable of multi-tasking and working both independently and as part of a team.
• Experience handling confidential information with integrity and discretion.
• Flexible availability may be required.
• Team-oriented and supportive work environment.
• Opportunities for professional development and advancement.
• Make a meaningful impact in your community by helping customers with essential services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED