Customer Service Specialist
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About The Position
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. Cornerstone Brands Customer Service Specialists handle inbound customer calls. They work remotely to assist customers with their orders and accounts by problem-solving. As part of Cornerstone Brands, including Grandin Road, Ballard Designs, and Frontgate, our specialists not only provide assistance but also drive sales and promote products effectively. You must reside in one of the approved counties in Kentucky. Busy day handling a high volume of inbound customer inquiries. Provide a distraction free work from home environment. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
