Customer Service Specialist - Lab Testing Company

TEKsystems

10d • $21 - $21 • Onsite

About The Position

We are seeking a Customer Service Specialist to provide exceptional support to customers through phone, email, and other communication channels. This role involves assisting healthcare providers, patients, and insurance companies with inquiries, account setup, and order processing while maintaining accuracy and professionalism.

Requirements

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and database systems.
• Ability to work independently and as part of a team.
• Reliable attendance and commitment to schedule.

Responsibilities

• Answer incoming calls, emails, and faxes from customers.
• Provide information on services and pricing.
• Research and resolve customer inquiries promptly.
• Set up new accounts and enter orders into the system.
• Document interactions and actions in the database.
• Escalate issues when necessary and follow company policies.
• Collaborate with team members and cross-train in other departments.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off
• Life and disability insurance
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees