Customer Service Specialist

City of Concord • Concord, CA

9d

About The Position

The purpose of this position is to handle customer inquiries in person, via telephone, radio, or other technology. Essential Duties and Responsibilities: Responds to telephone or radio inquiries for a variety of information. Facilitates service for customers, including all utility account maintenance. Provides customer service by responding to requests for information from customers and resolving related problems. Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence. Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries. May handle calls after hours due to emergencies. Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate. Supplemental Functions: Performs other similar duties as required

Requirements

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts
• Basic knowledge of all City department functions
• fine dexterity
• sitting
• reaching
• handling
• climbing
• vision
• hearing
• twisting
• talking
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Responsibilities

• Responds to telephone or radio inquiries for a variety of information.
• Facilitates service for customers, including all utility account maintenance.
• Provides customer service by responding to requests for information from customers and resolving related problems.
• Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
• May handle calls after hours due to emergencies.
• Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed