Customer Service Specialist - Orlando, FL

XACT•Lockhart, FL

63d•Onsite

About The Position

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from our secure office in Orlando, FL. We have both part time and full time positions available. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

Requirements

Someone who truly gets excited about making customers happy through understanding and solving their problems
A problem-solver who is motivated to find solutions and create positive outcomes
A great communicator who can connect, empathize, and build trust with customers
A great listener who can connect with customers and understand their needs
Organized and detail-oriented, ensuring every customer’s request is handled effectively
Energetic, adaptable, and excited to learn and grow in a fast-paced environment
High school diploma or equivalent; some college coursework is a plus
Prior customer service experience is ideal, but we’re happy to train the right candidate
Strong communication, interpersonal, and decision-making skills
A proactive, positive attitude with a focus on solutions and customer satisfaction
Ability to multitask and prioritize in a fast-paced environment
Comfort with technology: experience with Google Workspace and CRM systems is a bonus
Ability to type at a minimum 40 WPM
Ability to remain in a stationary position for prolonged periods while working at a computer
Ability to communicate effectively with customers over the phone and via email or live chat
Must be able to perform repetitive tasks, such as typing, with attention to detail

Nice To Haves

some college coursework is a plus
Prior customer service experience is ideal
experience with Google Workspace and CRM systems is a bonus

Responsibilities

Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
Communicate clearly with other departments to ensure timely order processing and delivery
Meet established performance metrics and continually set goals for professional growth
Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
Contribute to projects and other tasks as needed to support company growth

Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.
Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.
Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.
In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.
As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

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