Customer Service Specialist

Ace Service Company • Needham, MA

10d • $27 - $31 • Onsite

About The Position

Love solving problems and keeping things moving? We’re hiring a Customer Service Specialist with energy, organization, and a “get it done” attitude. You’ll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We’ll appreciate you for it!
You’ll never have the same day twice, but here’s what your day will usually include:

Requirements

• Detail-oriented and highly organized
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self-motivated, quick to learn, and adaptable in a fast-paced setting
• Successful completion of drug screen and criminal background check
• Must be at least 18 years old

Nice To Haves

• Experience with third-party billing and ERP software (preferred)

Responsibilities

• Answering service calls with enthusiasm and professionalism
• Creating accurate service requests and managing details
• Helping customers with questions and resolving issues
• Acting quickly on urgent tasks and troubleshooting when needed
• Communicating with techs on scheduling and updates
• Providing clear quotes for services and costs
• Pitching in wherever needed to keep things running smoothly
• Assisting with tasks like preparing invoices with proper pricing and details

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) program
• Paid time off (PTO) and sick leave
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.
• A team that works hard, laughs often, and supports each other

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed