Customer Service Specialiet

VisitingAngels • Houston, TX

3d

About The Position

A Customer Service Specialist acts as the primary liaison between a company and its clients, providing support, troubleshooting issues, and enhancing satisfaction via phone, email, or chat. They manage inquiries, process orders/returns, and resolve complaints to build loyalty. Key skills include, but are not limited to, empathy, strong communication, and product knowledge.

Requirements

• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in CRM software, VoIP phone systems, and Microsoft Office.
• Soft Skills: High emotional intelligence, patience, empathy, and ability to work under pressure.
• Education: High school diploma or equivalent is required

Nice To Haves

• some positions prefer an associate or bachelor's degree

Responsibilities

• Inquiry Resolution: Answering questions regarding products, services, and company policies promptly.
• Problem-Solving: Troubleshooting issues, processing returns, managing complaints, and providing repairs or refunds.
• Account Management: Opening, closing, or updating customer accounts and handling billing queries.
• Multi-Channel Support: Interacting with customers through phone, email, live chat, or social media.
• Documentation: Maintaining accurate records of customer interactions and transactions in a CRM system.
• Sales Support: Identifying opportunities to suggest products or upgrades to customers.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees