Multi-Location Customer Service Specialist (Bilingual Preferred - Spanish)

Sherwin-Williams•Hilliard, OH

1d•Onsite

About The Position

This position is crucial for the success of our retail stores. Customer Service Specialists engage with both wholesale and retail customers to understand their needs, provide information about Sherwin-Williams products, and suggest suitable solutions. Key responsibilities include promptly resolving customer issues to ensure maximum satisfaction, staying informed about product features, and upholding the high quality and visual standards of products and the store. Specialists are expected to deliver excellent customer service while consistently meeting the store's sales targets. The role requires working at various stores within a 5-mile radius of Store #722163, located at 3873 Park Mill Run Road, Hilliard, OH 43026. This is a full-time position with a hiring rate of $17.50/hr. Job duties involve interacting with customers, including minors, and handling cash, other payment methods, electronic equipment, personal information, and store merchandise, with access potentially being supervised or unsupervised. The Company conducts criminal history reviews to safeguard its business, operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Nice To Haves

Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales