Division Customer Service Specialist

West Shore Home•Greenville, NC

1d•$20 - $22•Onsite

About The Position

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! The Division Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Requirements

High School Diploma or equivalent required.
Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.

Nice To Haves

Experience with Salesforce preferred.

Responsibilities

Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
Additional responsibilities may be assigned by the General Manager, Operations Manager, and Division Director of Operations.

Benefits

Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) plans with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential

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