Customer Service Specialist

Jackson Dawson•Dearborn, MI

5h•$20•Onsite

About The Position

Jackson Dawson is looking to welcome a Customer Service Specialist to support the success of our training and customer experience programs. This role serves as a trusted point of contact for customers, clients, and internal teams—delivering timely support, coordinating travel logistics, and ensuring smooth program operations. The ideal candidate thrives in a fast-paced environment, demonstrates adaptability, maintains a positive attitude, and takes pride in providing professional, high-quality service with empathy. Work Environment: On-site (Dearborn, MI office). Standard business hours, with occasional after-hours support as needed Compensation: $20/hour, plus health benefits, 401(k) with company match, and PTO

Requirements

1–3 years of professional experience in customer service, travel coordination, hospitality, or a related field
High school diploma or equivalent required; associate or bachelor’s degree preferred
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Highly organized with strong attention to detail and the ability to manage multiple priorities
Ability to remain composed and effective in handling complex or escalated situations
Intermediate proficiency in Excel
Self-motivated with the ability to work independently while contributing to a team environment

Nice To Haves

Comfort working across multiple platforms and learning new systems; experience with CRM tools, Concur, Smartsheet, or similar software is a plus

Responsibilities

Serve as the primary contact for training participants, dealership staff, clients, and internal teams. Manage inquiries by phone and email with professionalism, empathy, and efficiency.
Arrange and record travel details including flights, hotels, and rental cars for attendees, clients, and team members. Ensure accuracy, cost-effectiveness, and a positive overall travel experience.
Provide day-to-day assistance across multiple program initiatives, including scheduling, coordinating activities, and performing other operational tasks. Adapt quickly to shifting priorities.
Maintain detailed, accurate records of customer interactions in CRM systems. Ensure all information is properly documented to support future reference and issue resolution.
Take ownership of resolving real-time issues using sound judgment and resourcefulness. Collaborate with internal teams or vendors when additional support is needed.
Manage assigned responsibilities with accountability and attention to detail. Work both independently and collaboratively, fostering open communication with colleagues and stakeholders.