At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929. Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents. These 23,250 residents represent more than 93 percent of our customers. We also serve approximately 1,500 commercial, industrial and public authority customers, including the Bear Mountain and Snow Summit ski resorts. Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy. THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA POSITION DEFINITION: The Customer Service Specialist plays a key role in supporting and coaching customer service representatives to ensure the delivery of high-quality service that meets customer expectations. This position is directly responsible for resolving complex billing issues and handling customer escalations with professionalism and efficiency. n addition, the Customer Service Specialist ensures that BVES, Inc. customer service procedures remain accurate and effective, while also identifying and recommending opportunities for process improvements. A critical aspect of this role includes providing administrative support for the Company's CC&B billing system, requiring strong attention to detail, effective time management, and the ability to work independently with minimal supervision. ACCOUNTABILITY: The Customer Service Specialist is accountable for ensuring timely intervention in all customer service procedures and policies. Key responsibilities include investigating and resolving escalated or complex customer concerns, while collaborating effectively with both internal and external resources. The Specialist is expected to embrace new technologies, drive continuous process improvements, and lead the implementation of changes within the team to achieve established goals and deadlines. In this role, the Specialist works closely with BVES, Inc. departmental staff and other General Office teams to ensure timely and accurate communication. The position requires strong accountability, the ability to respond to inquiries, compile supporting data, and deliver immediate solutions to customer and billing-related issues.