Customer Service Specialist HME - FT Days

Trinity Health

12d•Onsite

About The Position

Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Position Purpose: Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call. What you will Do: Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use. Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom. Fit patient with appropriate product based on physician orders and patient needs. Encourage purchase of retail items to patients who might be looking for something extra. Obtain insurance information – data entry into computer system. Verify benefits as needed. Utilize HME computer system – enter appropriate data for purchase or rental based on item. Document safety and use education. Adheres to all safety, infection control and employee health policies and procedures. Hours/Schedule: Full Time, 40 hours per week 8:30 am to 5 pm

Requirements

Valid IA driver’s license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability.
Personal computer, 10-key calculator, Microsoft Office, database software.
Ability to work with diverse groups of people.

Responsibilities

Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use.
Demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom.
Fit patient with appropriate product based on physician orders and patient needs.
Encourage purchase of retail items to patients who might be looking for something extra.
Obtain insurance information – data entry into computer system.
Verify benefits as needed.
Utilize HME computer system – enter appropriate data for purchase or rental based on item.
Document safety and use education.
Adheres to all safety, infection control and employee health policies and procedures.