Admin Assistant

Aston Carter•Chino, CA

8d•$23 - $24•Onsite

About The Position

As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Your primary responsibilities will involve managing orders, supporting account activities, and maintaining accurate records.

Requirements

Strong attention to detail and accuracy.
Excellent organizational and multitasking skills.
Proficient in data entry and office software.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite.

Nice To Haves

Experience in customer service and customer support.
Knowledge of purchase order processes.
Proficiency in MS Excel.

Responsibilities

Process inbound orders, communicate order status to customers.
Review the accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or online order entry transmission.
Build and maintain professional, positive, proactive relationships with customers.
Manage multiple assigned accounts.
Able to meet deadlines, including department daily deadlines and seasonal deadlines.
Inform customers of items' availability per the regular ordering process, offering a solution with a substitution including specs while accommodating serving size.
Assist customers daily via telephone and email to provide customer service and resolve problems.
Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.