Healthcare Customer Service

TEKsystems•Kalamazoo, MI

7d•$19 - $19•Onsite

About The Position

We are seeking a Customer Service Specialist to join our Kalamazoo location. This role supports patients, clinicians, and referral partners by ensuring a smooth front‑end process—from equipment education to order accuracy and insurance coordination. This is a hands‑on, patient‑facing role that requires strong communication skills, empathy, and the ability to learn medical equipment (training provided). If you enjoy working directly with customers and want to grow in the medical field, this is a great opportunity. Schedule: Monday–Friday, 8:00 AM–5:00 PM (1‑hour lunch)

Requirements

1–3 years of Customer Service or Administrative experience (Must be in an office, medical, or insurance setting)
Experience working one‑on‑one with customers/patients
Ability to communicate confidently and clearly
Strong attention to detail and ability to understand technical equipment
Empathy, patience, and strong customer‑focused mindset
Ability to lift 50 lbs and assist a patient into a seated position
High School Diploma or equivalent

Responsibilities

Handle inbound and outbound calls and emails in a professional, timely manner
Provide one‑on‑one support to patients, explaining medical equipment, how it works, troubleshooting, and usage guidance
Educate patients on insurance coverage, financial responsibility, and documentation requirements
Review, verify, and process patient referrals
Create orders, schedule patients for equipment delivery, and coordinate logistics
Route calls to appropriate teams and follow up on open inquiries
Maintain accurate documentation in internal systems