Customer Service Specialist

Arizona State University • Los Angeles, CA

14h • $26 • Onsite

About The Position

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. We are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. Creating an excellent first impression and visit experience for prospective students helps visitors fully understand what Arizona State University has to offer and helps them find their right fit. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive at Arizona State University’s California Center in downtown Los Angeles. Under general direction, the Customer Service Specialist will assist ASU visitors and guests through staffing the California Center Enrollment Services front desk in downtown Los Angeles, assisting with logistical planning of events including customer service, data management, and similar duties as assigned. This position ensures the highest quality service delivered to customers for campus visits, appointments, and events in accordance with specified guidelines and priorities and ensures that service challenges are addressed and rectified quickly. In support of the university mission and goals, Admission Services creates and promotes the broadest possible awareness of ASU as the New American University. This is accomplished through meaningful interactions and customer service throughout the college search and enrollment processes.

Requirements

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Ability to be analytical, creative, and provide innovative approaches to solving problems.
• Experience with interacting with varied constituent/customer populations.
• Ability to clearly communicate to perform essential functions .
• Knowledge of event planning.
• Skilled in organizing resources and establishing priorities.
• Skilled in the use of personal computer and related software applications.
• Public speaking experience.
• Program evaluation experience.

Responsibilities

• Staff the ASU California Center Enrollment Services front desk to include opening and closing of the department business hours when appropriate, prepping the space for campus visits, setting up the technology in the space, welcoming visitors, and working closely with enrollment services staff and student workers.
• Respond to phone and voicemail inquiries.
• Ensure the goals and objectives for campus visits, appointments and events are accomplished in accordance with Enrollment Services priorities, ASU priorities, time limitations and funding limitations.
• Build and maintain forms and communications for campus visits and events.
• Maintain and administer databases relied upon to create a successful campus visit, student appointment, or event.
• Provide quality assurance checks involving post-event attendance reports.
• Represent ASU at the front desk and at campus visit and event activities.
• Communicate with visitors, fellow staff and ASU partners in a positive, helpful, and professional manner.
• Resolve customer issues received through personal contact and electronic systems.
• Maintain flexibility with daily activities and be able to quickly change priorities to address needs and/or resolve customer issues and address needs such as special events and peak activity periods to service guests.
• Report problems and issues to supervisor.
• Ensure highest quality service delivered to customers for assigned function and/or program in accordance with specified guidelines and priorities.
• Provide enhanced customer service and assists with self-service activities.
• Apply knowledge of policies and processes to educate and inform customers.
• Ensure the facility is in good condition and consistently delivers high quality service to prospective students, families and staff.

Benefits

• ASU offers an array of employee benefits, including reduced tuition for employees, their spouses, and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED