Customer Service Specialist

MasTec Utility Services•Davie, FL

1d•Hybrid

About The Position

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients. MasTec Utility Services is a purpose-driven company, believing in maintaining an environment where team members can make an impact, grow, and thrive, finding meaning and purpose in ensuring communities have vital energy, light, and communications. The company fosters an inclusive and welcoming culture, empowering teams with training, tools, and opportunities for growth and advancement. MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company, and is certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). MasTec is currently seeking a Customer Service Specialist to work as an FPL representative for the Storm Secure Underground Program. This program analyzes data from past hurricanes, vegetation-related service interruptions, and other reliability metrics to identify areas that would most benefit from having power lines placed underground. The company has completed hundreds of these neighborhood projects and plans to continue bringing the benefits of undergrounding to more customers in the years ahead.

Requirements

High school diploma, or equivalent.
2 years of customer service experience, preferably in the construction industry.

Nice To Haves

Bilingual (English and Spanish).
Associate degree.

Responsibilities

The position requires candidates to work flexible 8-hour daily schedules that include nights and Saturdays as required.
Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer or relocating equipment based on customer preferences.
The position requires to have a Florida notary, execute and notarize FPL real estate easements.
Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
Buy and wear steel-toe boots daily while working in the field and wear all other required personal protective equipment (PPE)
Candidates will drive company vehicles with driver cameras monitoring driving habits to ensure safe driving. Candidate must maintain a 950+ Driver score.
Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.
Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
Ability to read and understand construction and engineering plans.
Coordinate special projects as assigned.
Perform other duties as assigned.