Customer Service Specialist

Z Salon & Spa • Louisville, KY

2d

About The Position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.

Requirements

• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information quickly and provide solutions efficiently.
• A proactive approach to problem-solving and customer support.
• Requires being able to stand for long periods of time.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services while addressing customer concerns.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures as needed.
• Utilize phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve complex issues and improve service delivery.

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees