Customer Service Specialist
About The Position
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
- Work closely with wholesale and retail customers to determine their needs
- Answer customer questions about Sherwin-Williams products
- Recommend the right solutions
- Promptly resolve any customer concerns
- Ensure maximum client satisfaction
- Stay up-to-date with product features
- Maintain the high quality and visual standards of the products and store
- Achieve excellent customer service
- Consistently meet the store’s sales goals
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn
- Develop new skills
- Grow contribution
- Inclusive team
- Commitment to our own and broader communities
- Health benefits (medical, dental and vision coverage)
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security
- Retirement and saving benefits
- Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
- 0-10 paid holidays throughout the calendar year, including 1 floating holiday
- In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days
- Paid sick leave (Washington state: 1 hour per every 40 hours worked)
- Paid sick leave (City of Seattle: 1 hour per every 30 hours worked)
- 4 workweeks of paid Military leave for employees who are absent from work due to service in the uniformed services
- 5 days of paid Bereavement Leave following the death of an immediate family member
- 3 days of paid Bereavement Leave following the death of any other family member
- After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
