Customer Service Specialist - Rustburg Library

Campbell County•Rustburg, VA

9d•Onsite

About The Position

Campbell County is currently looking for a full-time Customer Service Specialist to join the team at the Rustburg Library, located at 684 Village Hwy, Rustburg, VA 24588. This is a great opportunity to make a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability. This position offers full benefits including Medical, Dental, Vision, Disability and Life Insurance along with Virginia State's Retirement Plan (VRS). Campbell County has a generous Vacation and Leave Plan including Holidays, Personal Days, Floating Holidays and Community Service Leave to use.

Requirements

Knowledge of library practices, procedures and techniques.
Good oral and written communication skills.
Tact, poise, and resourcefulness in dealing with the public.
Working knowledge of computer software.
Physical ability to perform basic library tasks.

Responsibilities

Provide excellent customer service.
Work the circulation desk which mainly involves checking materials in and out for patrons.
Assist patrons in selection and location of books and other materials.
Place holds for requested materials, contact patrons when items are available.
Register patrons, issue library cards, and enter information into the database.
Shelve returned materials; assist in keeping shelves straightened and accessible.
Instruct patrons in use of PAC and other resources.
Actively promote filling patron requests through placing holds, branch transfer of materials, and Interlibrary Loans.
Collect fines and fees for lost and damaged materials.
Answer routine reference questions, refer others to professional staff.
Make minor repairs and clean damaged materials when needed.
Perform tasks associated with opening and closing the library in a timely manner.
Collect reference and attendance statistics required by the Library of Virginia.
Assist public in basic operation of computers, phones, and tablets.
Conduct basic reader’s advisory.
Attend workshops and conferences and training sessions as required.
Record receipt of periodicals and maintain shelves and files.
Print overdue notices and maintain overdue records.
Print reports as requested.
Maintain circulation statistics.
Schedule use of the Programming Room and file contact information.
Maintain patron records and files.
Delete inactive patrons from database.
Oversee proper function of fax machine, and copier; reporting problems; and keeping supplies in stock.
Transport materials and supplies to branch libraries 2-3 times per week.
Collect materials placed on hold for each branch.
Responsible for upkeep and general preventive maintenance of van.
Responsible for decorating the library and/or creating book displays.
Be familiar with area local school reading lists.
Assist students in finding materials needed for projects and homework assignments.
Responsible for scheduling use of program room.
Responsible for mending books.
Shelf read and inventory the collection.