Customer Service Specialist - Reno, NV

Nordic Cold Chain Solutions•Reno, NV

3d•$55,000 - $60,000

About The Position

Provide a complete and satisfactory experience to internal and external customers using timely, accurate, and thorough communication utilizing email, phone, Microsoft Teams, etc. Employee is expected to meet quarterly goals and fulfill annual KPIs. Employee will attend and lead meetings with colleagues and is expected to be an equal contributor. Employee’s main area of focus will be order & customer account management.

Requirements

Associate’s Degree / at least 2 years of formal education
1+ year experience with Microsoft Outlook, Office, and Teams
2+ years of Customer Service experience
Attention to detail
Ability to prioritize
Strong verbal and written communication skills
Able to effectively collaborate with others across the organization
Critical thinker
Creative problem solver
Self-motivated

Nice To Haves

Logistics background preferred, but not required
ERP system experience preferred, but not required

Responsibilities

Order Entry – process and key customer Purchase Orders submitted to order queue and provide customer with an order confirmation detailing shipment specs, ship date(s), and applicable freight charges
Quoting customers on freight rates per shipment
Order Management – start to finish oversight of all order details including customer communication, tracking details, and/or delays
Prioritize time-critical inbound and outbound emails
Answer and manage inbound calls
Identify customer leads and correlate with appropriate sales rep/territory
Understand and promote product functionality, uses, and general costing to customers
Provide creative shipping solutions to new and existing customers
Create dialogue and build a rapport with customer base
Manage nation-wide freezer programs utilizing email and required freezer portals
Assist the Logistics Department to coordinate successful pick-up and delivery to customers to resolve unforeseen challenges during the transit/delivery of shipments
Work with various partners in the industry relating to resale items that are dropped shipped to customer base
Support all Accounting functions such as sending invoice copies to customers, entry of invoice within customer portal, create supplemental invoices for additional expenses, and initiate credit memos.
Travel as necessary (1-2 times/year)