Customer Service Specialist - Phone Support
Nassau Candy•Hicksville, NY
4d•Onsite
About The Position
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
Requirements
- Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
- Strong computer skills: updating accounts, tracking calls, accurate record-keeping
- Detail-oriented with excellent follow-up and communication skills (phone/email)
- Time management and prioritization in a fast-paced environment
- Customer-first approach with problem-solving and listening skills
- Comfortable working cross-functionally under deadlines
Responsibilities
- Manage calls & emails: order status, tracking, production questions
- Provide quotes: product, freight, and program pricing
- Follow up on large repeat orders, samples, and sales initiatives
- Support Outside Sales with administrative tasks
- Work with production teams on order updates & custom projects
Benefits
- Competitive Pay + Annual Reviews
- Medical, Dental, Vision, AFLAC & Pet Insurance
- Paid Vacation, PTO & Holidays
- Employee Discounts
- Business casual dress
- And more…
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
