Customer Service Specialist (Part-time)

Howard County Library System•Ellicott City, MD

9h•$19 - $33•Onsite

About The Position

You are a member of a team that is the heart of the Miller Branch. A team that welcomes customers every day with a friendly smile and a wave. You create memorable experiences for customers who return again and again. You are efficient and knowledgeable about our services and products, assisting our customers with their needs. You are the person they look for when they come and seek you out to say hello. You embrace and maintain an environment of inclusion, diversity, and respect. Whether working directly with customers or behind the scenes, our remarkable team is committed to education that creates a more equitable and just society for all people. We are seeking a highly motivated Customer Service Specialist to join our team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Interested in joining our team? Who You Are: You are empathetic You engage well with others and love getting to know those around you You are passionate about delivering an extraordinary customer experience You are a problem solver and lifelong learner You are energetic and inspire fun You are a great communicator and a patient listener You love a well-oiled machine

Requirements

High School diploma or equivalency certificate
People skills – ability to work effectively with staff and customers of various races and ethnicities, and enjoy it
Exemplifies extraordinary customer service skills
Demonstrate a passion for working with a diverse public
Ability to read, write, speak, and understand English effectively
Ability to understand and retain detailed instructions
Accurate keyboard skills
Tech savvy – ability to use programs/processes such as the Internet, office applications, as well as other library-related programs
Ability to use a cash register
Current valid driver’s license
You need to stand, walk, bend, stoop, squat, reach, and push/pull carts
In addition, activity is required, such as carrying bags or boxes of books or arranging rooms for events and classes
Some driving required

Responsibilities

You have experience
You enthusiastically welcome customers to the Miller Branch with a smile and provide a memorable customer experience
You enjoy the time you spend at work, meeting new customers and issuing borrower cards
You cheerfully check materials in and out, anticipating our customer's needs
You are at home at the keyboard and are comfortable with helping customers at the copy center, or self-checkout
You provide memorable and efficient service to the public by connecting customers with the information they seek in person and over the phone
You are knowledgeable about our products, events, and services and enjoy sharing this information with customers
You gracefully resolve customer issues, reconcile records, and are a natural with money
You are eager to learn new things and processes
You sort and return materials to designated locations within the system
You take great care of the collection and participate in shelf reading
You are reliable. You assist with open and closing of building
You serve as a passport acceptance agent
You take ownership of your assigned projects within Customer Service Department
You value your time with fellow staff attending staff meetings and training sessions
You jump in where needed to perform other duties and special projects, as assigned
You can be depended upon to maintain regular and predictable attendance
You take pride in adhering to all policies and procedures
Contributes to achieving HCLS' racial and social equity goals. Please view the Brave Voices, Brave Choices initiative.
We advance HCLS' educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)