Customer Service Specialist

Waterford Bank • Troy, MI

10d

About The Position

Functions in a Customer Service Representative capacity and performs Operational duties in Item Processing and Deposit Systems.

Requirements

• High School Diploma, some business/banking college classes
• Five (5) years of work experience in Bank Operations
• Cash Handling
• Present a professional image
• Interact well with clients, co-workers and management
• Maintains confidentiality of customer account information
• Good PC knowledge
• Ability to work in a team atmosphere and be able to interact and communicate with individuals at all levels

Responsibilities

• Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.
• Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.
• Open night deposit and main vault using dual control
• Document and process deposits received in night deposit vault
• Process customer deposits delivered by courier/Brinks and incoming mail
• Verifies and balances assigned cash drawer daily with minimal cash variances
• Maintains adequate cash and/or cash drawer limits as required by Bank policy
• Prepare customer cash/change order requests
• Conduct monthly cash audits
• Assist supervisor in all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED