Customer Service Specialist

eCapital•Lenexa, KS

1d•Onsite

About The Position

eCapital is on a mission to provide innovative working capital solutions to small and medium size businesses throughout the United States, Canada, and the United Kingdom. As a leading provider of innovative funding solutions, eCapital is one of the fastest growing companies in the industry. Through its Commercial Finance, Freight Factoring and ABL divisions, eCapital offers capital solutions to over 80 industries, helping clients grow. eCapital is currently seeking a Customer Service Specialist to join their team in their Lenexa, KS office. The company emphasizes that its employees are the base of its business, and dynamic employees enable exceptional client service. The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor.

Requirements

Customer service pro with strong communication skills.
Problem-solver who thrives in a fast-paced environment.
Detail-oriented with the ability to multi-task.
Comfortable using Microsoft Office and CRM Tools

Nice To Haves

Salesforce experience is a plus!
Call center experience is a bonus but not required.
Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
Communicate with different departments to answer client inquiries.
Maintain accurate records of client interactions in the company database.

Benefits

$20 Hourly
Performance Incentives
PTO
Health, Dental, and Life Benefits
401K Matching
Abundant professional development opportunities at a growing and thriving alternative Finance company!

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