Customer Service Specialist
About The Position
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: You'll serve as a Global Support Center Call Center Specialist, providing exceptional customer service and managing crew and client requests through multiple communication channels. This role involves handling facility issues, shuttle services, room configurations, and coordinating with various service providers to ensure timely resolution and maintain operational efficiency.
Requirements
- High School Diploma or GED
- Minimum 2 years of experience in a call center environment
- Proficiency in Microsoft Outlook, Excel, and Word
- Strong customer service and interpersonal communication skills
- Ability to multitask effectively with a strong sense of urgency
- Clear verbal communication skills and fast, accurate typing abilities
- Flexibility to work extended hours when necessary
- Completion of annual JLL safety training and compliance with dress code requirements
- Critical attendance for this onsite position
Nice To Haves
- Previous experience working in facility management call centers
- Familiarity with work order management systems and facility operations
- Experience coordinating services through multiple service providers
- Competent knowledge of facility management processes and procedures
Responsibilities
- Providing exceptional customer service through phone, email, and chat communications
- Dispatching soft services and coordinating work orders through PlanOn system
- Managing locker assignments and support for crew across multiple locations
- Generating dispatches and closing out service requests in a timely manner
- Preparing clear, professional email communications summarizing facility issues
- Receiving and dispatching work requests to technical staff and vendors
- Coordinating and processing shuttle reservations and comprehensive reports
- Supporting special events and collaborating to resolve unique facility situations
- Processing meeting room requests and configurations efficiently
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
