CUSTOMER SERVICE SPECIALIST

APS Technology•Wallingford, CT

2h•Onsite

About The Position

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our fast-paced engineering/manufacturing organization. Working under the direction of the Manager, Inside Sales, Warehouse & Logistics, this role is responsible for supporting both customers and sales teams by ensuring accurate order processing, maintaining data integrity, and coordinating critical sales operations activities. The ideal candidate is a proactive professional with strong communication and problem-solving skills, capable of managing multiple priorities while delivering a high level of customer service in a dynamic environment. In this role, the Inside Sales Customer Service Specialist serves as a key point of contact for customers and internal teams, handling inquiries related to products, pricing, and order status while ensuring timely resolution of issues. This position supports sales operations by preparing quotes, processing orders, tracking deliveries, and maintaining accurate records within the ERP system. The role also coordinates closely with cross-functional teams including logistics, finance, inventory, engineering, procurement, and production to ensure smooth order fulfillment and effective communication across departments. Additional responsibilities include supporting reporting and forecasting efforts, maintaining organized documentation, and contributing to overall operational efficiency.

Requirements

Associate’s degree (or equivalent experience)
At least three years of inside sales or customer service experience within a manufacturing or engineering environment
Strong computer skills
Proficiency in Microsoft Office
Proficiency in ERP systems
Excellent organizational abilities
Excellent communication abilities
Excellent multitasking abilities
Ability to prioritize work effectively
Ability to maintain a high level of accuracy
Ability to collaborate successfully across teams in a fast-paced setting

Nice To Haves

Proficiency in Epicor ERP system

Responsibilities

Supporting both customers and sales teams
Ensuring accurate order processing
Maintaining data integrity
Coordinating critical sales operations activities
Serving as a key point of contact for customers and internal teams
Handling inquiries related to products, pricing, and order status
Ensuring timely resolution of issues
Preparing quotes
Processing orders
Tracking deliveries
Maintaining accurate records within the ERP system
Coordinating closely with cross-functional teams including logistics, finance, inventory, engineering, procurement, and production to ensure smooth order fulfillment and effective communication across departments
Supporting reporting and forecasting efforts
Maintaining organized documentation
Contributing to overall operational efficiency