Customer Service Specialist - CSS

Mobile Communications America Inc•Morrisville, NC

2d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Raleigh, NC, location to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. Ideal candidates will ensure all customers are taken care of in a timely and positive manner and that the front office runs smoothly. This position requires strong verbal, non-verbal, and written communication skills. Must be a multi-tasker who can work with a multi-line phone system and should possess strong typing and computer skills.

Requirements

3-7 years experience in customer operations or related fields, such as
Customer service
Scheduling/Dispatch
AP/AR (Collections, setting up billing, etc.)
Purchasing
Shipping/Receiving
Inventory
Radio program and troubleshooting
Must possess a High School Diploma or GED (Associate Degree Preferred).
Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills. Detail oriented.
Discreet and able to handle confidential and proprietary information appropriately.
High level of integrity.

Nice To Haves

Background in accounts receivable and purchasing is a plus.
Experience in an office setting is preferred.

Responsibilities

Serves as a customer service role model for others.
Able to resolve customer service issues with little to no supervision.
Establish relationships with major customers and vendors out of their locations.
Trains and mentors other customer operations staff
Assist all customers in a professional manner. First point of contact to greet customers and visitors.