Customer Service Specialist

Varsity Brands

9d•Hybrid

About The Position

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. Our Customer Service department is looking for a full time, Customer Service Specialist to join the team at our Memphis office. The best customer service specialists are multi-functional, positive, organized and team players. They must become an expert about and handle all aspects of an event registration, conduct themselves with professionalism and provide excellent service to their internal and external customers.

Requirements

Excellent and courteous verbal and written communication skills.
Ability to multi-task.
Strong organizational skills and attention to detail.
Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.
Experience with Salesforce or the ability to become proficient rapidly.
Willing to work overtime and weekends when necessary.
High School diploma required.

Nice To Haves

Knowledge of cheerleading and/or dance a plus.
Experience in the cheerleading, dance, band industry a plus.
Bachelor’s degree preferred.

Responsibilities

Interact with customers via phone, email and/or text.
Oversee a variety of matters related to camp and/or competition registrations, including but not limited to:
Entering payments
Responding to customer or internal inquiries
Updating / entering rosters and rooming lists
Making enrollment and division changes
Completing assigned system “tasks”
Making phone calls, sending emails, etc.
Serve as point of contact and registration account support for internal stakeholders, such as registrations, operations teams, sales Team and others.
Ensure customer deadlines for payments, enrollment counts, rooming lists, etc. are met.
Customer service – call center support when needed.
Collect payments for assigned events, camp region, etc. prior to and after event.
Respond to emails in a timely manner and/or as required for deadlines.
Travel to competitions / events as assigned.
Other tasks as needed to support other departments and internal and external customers.