Customer Service Specialist
About The Position
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.
Requirements
- A passion for building relationships.
- A desire to work independently, efficiently, and with high accountability.
- A proven track record of success in customer service-related roles.
Responsibilities
- Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
- Order necessary parts through manufacturers and schedule service visits when needed.
- Keep customers aware of any service-related schedule changes.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) plans with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
