Customer Service Specialist

Wastequip•Galt, CA

11d•$25

About The Position

Wastequip is looking to hire a CSS out of our Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.

Requirements

High school or equivalent required.
2-3 years of previous sales/customer service experience is strongly preferred.
Experience with Microsoft Office products and ERP systems.
Must be able to maintain accurate records and perform basic mathematical operations.
Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
Must be mechanically inclined.
Must have excellent written and oral communication skills.
Must be able to multi-task and function effectively in a shared office/call center setting.
Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Nice To Haves

Completion of an associate degree in business is preferred.
Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.

Responsibilities

The primary focus of the customer service specialist (CSS) is to ensure that all customer’s needs and concerns are addressed satisfactorily and in a timely fashion.
Provides general and technical information about products and services to current and potential customers.
Performs set number of outbound calls to current customers and prospects to secure additional business/sales opportunities. Secured opportunities will require quote creation and submittal.
Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer’s needs, refers the customer to the Customer Service Manager to resolve the situation.
Records special details of transactions and makes notes on the customer’s account regarding special instructions and/or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.
Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.
Performs other duties as designated by the Customer Service Manager.