Customer Service Specialist - Queen Anne
About The Position
Join Our Vibrant Dreamclinic Family! Customer Service Superstars Wanted! We are looking for a customer service specialist to join our Queen Anne administrative team, Part-Time - Thursday, Friday, Saturday closing, 2:30-9:15pm Starting pay is between $20.76-$22.50/hr (with average commissions). Key Responsibilities ✨ Client Experience: Create a warm and welcoming environment, delighting clients both over-the-phone and in-person. ✨ Scheduling Management : Assist clients in scheduling same-day, near future, and future appointments to help them stay on track with their health maintenance routine, which includes incorporating massage therapy and/or acupuncture. ✨ Caring Host : Greet clients in a friendly and professional manner, maintain the physical space in the lobby, at the front desk for check-in and check-out, and in the restrooms. ✨ Team Member : Collaborate with our team of Customer Service Specialists across all 3 clinics. If this sounds like the perfect opportunity for you, don't hesitate! Join our Dreamclinic family and embark on a fulfilling career that merges passion, purpose, and customer service excellence. schedule is subject to change, looking to hire best team fit.
Requirements
- You're a passionate advocate for wellness, driven by the desire to see the world heal.
- Your customer service approach is rooted in kindness and empathy, making every interaction a positive and uplifting experience.
- The fascinating world of massage, acupuncture, and other healing methods captivates you, and you're eager to learn and share this knowledge.
- Embracing diversity and collaborating with clients and colleagues from all walks of life excites you.
Responsibilities
- Answer phone calls, emails, and texts, offering exceptional service with a friendly demeanor.
- Check clients in and out efficiently, ensuring a seamless experience.
- Create invoices and collect payment, making each transaction effortless.
- Schedule appointments, optimizing our clients' wellness journeys.
- Scan and upload new client paperwork, maintaining accurate records.
- Explain ongoing promotions, memberships, and packages, providing valuable information to clients.
- Provide basic insurance information (training provided) to guide clients through the process.
- Offer specialized information about massage and acupuncture styles (training provided), enhancing clients' understanding.
- Work collaboratively with fellow clinic admins through our online chat system, fostering a supportive team spirit.
- Maintain the cleanliness and aesthetics of shared spaces and restrooms, ensuring a welcoming environment.
- Re-stock supplies to keep everything running smoothly.
- Reschedule clients if an unexpected conflict arises, displaying flexibility and problem-solving skills.
Benefits
- On-the-job training: We'll equip you with the skills and knowledge needed to thrive in this role.
- Discounted massage and acupuncture: Immerse yourself in a world of wellness and enjoy the benefits firsthand. Full-time staff earn 1 complimentary 60-minute session per month . Part-time staff earn 1 per quarter.
- Opportunity to earn commission: Earn commission for every membership and/or package sold.
- Purposeful work: Be a part of an organization that has a meaningful impact on hundreds of clients each week, reducing pain, inflammation, stress, increasing mobility, and providing true healing each day.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
