Customer Service Specialist - Gilbert, AZ area
About The Position
CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com. Job Summary Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations. Supports team concepts as well as the goals and objectives of the department. Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.
Responsibilities
- Assisting customers and sales representatives with inquiries
- Accurate order processing
- Order status
- Pricing inquiries
- Product information
- Internal follow up to exceed customer needs and expectations
- Supports team concepts as well as the goals and objectives of the department.
- Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries.
- Displays a positive, professional attitude and behaviors in all interactions and responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
