Customer Service Specialist - Reappraisal Department
About The Position
The principal function of this position is to provide effective customer service, property assessment information, records documentation, application assistance, and research. A Customer Service Specialist must possess strong clerical and customer service skills. Acquires knowledge of Department functions through on-the-job experience and becomes a department-related specialist with good working knowledge of policies and procedures. The work is performed under the direct supervision of the Business Manager, although some latitude is granted for independent judgment using standard practices to resolve customer issues or correct procedures.
Requirements
- Evaluate and analyze customer needs to provide exceptional customer service
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
- Explain regulatory compliance issues related to the Department’s function
- Respond courteously to customer inquiries, including under stressful or adversarial circumstances
- Operate standard office equipment and a personal computer including program applications appropriate to assigned duties
- Maintain records efficiently and accurately
- High School or GED equivalency required, preferably supplemented with coursework in clerical, secretarial, or other business applications
- Seven (7) months to one (1) year customer service preferred
- Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly, and/or quickly
- Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
- Visual acuity, with or without an accommodation, to read instructions, review, and organize documents
- Requires sufficient personal mobility and physical reflexes, which permit the employee to function in a general office environment to accomplish tasks
- Ability to lift 25lbs
- Must successfully complete a background investigation
Nice To Haves
- May require Notary Public certification
Responsibilities
- Answers incoming phone calls and greets walk-in customers, conducts research on documents for customers
- Receives, opens, and processes mail, including preparing outgoing mailings
- Receives, records, copies, verifies, proofs, and maintains a variety of documents, including real estate trust documents and related documents
- Files documents into appropriate folders, recognizes files as needed
- Updates, verifies, and maintains address, assessment, valuation, occupancy, reduction application, exemption, ownership, legal description, and related computer files
- Provides general information to the public, and provides specific information about property assessments, assists with application forms, processes application and change request forms
- Performs all work duties and activities following County policies, procedures, and safety practices
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
